If you personaly know the creditor you should consider personalizing the letter by including the name of your contact (ex: “Dear Robert”)
……………………………….
Date
Subject: Request to hold action on my account
Account Number: ____________________
I am writing to inform you that our business is suffering considerable financial difficulties including loss of revenue as a result of the COVID-19 pandemic and associated response. We are in the process of securing advice and help with our current financial difficulties.
Because of this, I would appreciate it if you could hold action on the above account for a period of at least 30 days to give us the breathing space to seek alternate financing to deal with our debts.
Also, if you are adding penalties or other charges to our account, I would be grateful if you would freeze these during this period so that our debt does not get any bigger.
I will contact you again as soon as possible with further details of our financial situation and proposals for repaying our creditors.
I look forward to hearing from you as soon as possible.
With Respect,