Welcome to the COVID-19 Support Group! We are a team of students, experts and business leaders who are committed to support area small businesses that are struggling in the outbreak of COVID-19. We will provide entrepreneurs with guidance, resources, and encouragement during these difficult times. Thank you for your support!
On-boarding
- Register in the system
Scheduling
- Set your availability on Calendly
Reporting
- Track meetings and Interactions with Client
- Share Meeting Notes and Action Items
Team members and SME’s
- Jose Quintana
- Joan Quintana
- Marie Marchand
- Jennifer King
- Jim Pillans
Rules of Engagement
- Check email at least twice a day in AM and PM (first thing and last thing in the day) & throughout the day as possible. Please note that we use email as opposed to texting as a preferred communications channel for documentation and corporate governance purposes.
- Always acknowledge emails sent to you or making reference to an action item directed to you.
- After discussing critical or project relevant items with a client or team member always follow up with an email message enumerating the items discussed with proper (and succinct) outcomes. As the saying goes “if you do not write it it never happened”.
- Always CC your director/team-leader.
- Please use relevant subject lines (it makes it easier to search and catalog messages).
- Keep messages to less than 400k when possible (if larger then use Google-Drive, ActiveCollab or an FTP acct, request an FTP account if you need one).
- When you reply use “Reply to all” persons in your emails, except in cases where it is prudent to exclude someone (i.e. when a client shouldn’t be included on a question or comment directed to the team).
- Please note whether you were CC’d or BCC’d before responding to any messages where you were copied.
- When possible, never go more than 8 hours without answering a client (even if it is just to let them know you are looking into it and will follow-up accordingly).
Strategy tools
Advent GX tools
- Risk Assessment matrix
- Post-Disaster Recovery modeler